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Wrong size, we’ll replace it. Not quite what your were looking for, we will exchange it or refund your money. If you are not completely satisfied with any our item you have ordered, or if any item is defective in materials or workmanship, just return it to us for a full refund or exchange. We have a strict hassle-free return policy, we have you covered. For faster service, please Contact Us to advise us that you will be returning the order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Orders ship Monday to Saturday excluding holidays.
Estimated delivery within 10-15 business days.
Express Shipping DHL | $35
Estimated delivery within 7 business days.
Deliveries to some remote areas may be delayed.
How long will the refund process take?
It depends on the bank or card issuer. Some banks/card issuers finalize refunds within a couple of business days, while others may wait until the end of the statement month to process refunds. If the refund seems to be taking more than one week, you can contact your bank or card issuer to ask about their usual timeframes.
What if that account and/or card has been cancelled?
You will need to contact your bank to alert them that you were expecting a refund to this account or card and make alternative arrangements with them.
Can the refund be sent to a different card or account?
As the refund is a reversal of your payment, we can only send it back the same way it was received. Reversing a payment in this way is the fastest and most secure way to get your funds back to you.
1. How does the company collect your personal information
Personal information is data that can be used to uniquely identify or contact someone.
When you use our company’s mobile App, we will collect your personal information, such as email address and phone number, during the user registration process. In order to protect personal privacy, you should not provide any other information except as specifically requested by the company.
2. How the company uses your personal information
1. Send you the service information of our company’s mobile App through your personal information.
2. Realize the password retrieval function through your personal information.
3. Except for the reorganization, merger or sale of the company, all personal information we collect can be transferred to relevant third parties, the company will not provide, sell, rent, share or trade your personal information to any unrelated third parties. Unless you have obtained your permission in advance, or the third party and the company provide services to you individually or jointly, and after the service ends, they will be prohibited from accessing all such information that they were able to access before.
3. Personal Information Security
Ensuring the security of your personal data is of the utmost importance to us. When you register and enter your personal data in our mobile app, we will use Secure Sockets Layer technology (SSL) to encrypt this information.
In the two stages of data transmission and data custody, we will protect the information you submit to us through widely accepted industry standards (such as firewalls, encryption, and data privacy legal requirements).
However, no method of Internet transmission or electronic storage is 100% secure. Therefore, although we protect your personal information through commercially acceptable means, we still cannot guarantee the absolute security of the information.
4. How long will the company keep personal information
In general, the company will only retain your personal information for the period required to fulfill the purpose of collection, and will comply with the data retention period stipulated by applicable laws.
5. Legal disclaimer
When required by law, and when the company believes that information related to you must be disclosed to protect the company’s legal rights and/or to comply with judicial procedures, court orders or legal procedures applicable to the company’s mobile app, we have the right Disclose your personal information.
If the company determines that disclosure is reasonably necessary in order to enforce the company’s terms and conditions or protect our operations, we may disclose information related to you.
The company reserves the right to modify this policy at any time, so please check it frequently. If you make a major change to this policy, the company will notify you through a website notice.
Seven, privacy issues
Terms of Service
1. About the terms of service
These sales terms apply to all products ordered and purchased in our Online Store (“Products”).
our shop will contact you by email about the products you have purchased in the our shop Online Store. You agree that all agreements, notices, disclosures and other communications provided in electronic form will comply with any legal requirements that require written communications.
our shop reserves the right to revise these sales terms from time to time. Any amendments to the sales terms will be applied on or after the effective date specified in the new sales terms or our shop Online Store. As these terms of sale are binding on you, we recommend that you review this page from time to time to understand any related changes.
Before ordering products, you must carefully read and agree to be bound by these sales terms.
We draw your attention to clause 4 (Legal Liability) in this clause.
If you do not accept the terms of sale, you will not be able to purchase any products listed in the our shop Online Store.
2. Your account
If you have established an account (personal user identification or user name) on the our shop Online Store, you are responsible for ensuring that your user name and password are kept confidential to prevent others from obtaining your password. You agree to be responsible for all activities and every order in your account; except for the case where you have no negligence or negligence, and an unauthorized third party conducts activities or orders under your account.
To purchase products, you must:
• Read and accept the terms of sale
• Provide your name, address, phone number, email address, payment details and other required information
• Provide delivery addresses (Note: our shop cannot provide delivery services to certain addresses, including but not limited to: post office box addresses, certain hotels, dormitories, or prisons); and
• Legally able to effectively sign and perform legally binding contracts; and be the owner or authorized cardholder of a valid credit card (if purchasing products and paying by credit card)
You can place an order by clicking the “add to shopping basket” button, and then go to the checkout page.
You will have the opportunity to review your order, read and accept the terms of sale, check the total amount of your order and the information you provided, and correct any input errors before confirming the order
4. Order processing and contract formation
Once you submit and confirm your order in the our shop Online Store; our shop will send an email to the email address you provided to confirm receipt of the order, and will list the details of the ordered product (“Order Confirmation Email”).
our shop reserves the right to reject any order, including but not limited to unusual or our shop suspected insincere orders.
After receiving your order, our shop will check whether the relevant products are in stock. When you receive an email confirming that all or part of the products are in stock and are being delivered (“shipping confirmation email”), it means that a product sales contract between you and our shop has been formed. When the shipping confirmation email is sent, the order has been accepted regardless of whether you actually received the email.
The product sales contract is only limited to the products confirmed to be delivered in the shipping confirmation email. our shop is not responsible for providing other products in the order, unless our shop sends another shipment confirmation email to confirm that these products are already in delivery.
A copy of these sales terms is included in the order confirmation email, but we recommend that you download, save and/or print a copy of the order confirmation email and a copy of the sales terms for your records.
You can contact the our shop Customer Service Center to cancel your order before receiving the shipping confirmation email. If you want to cancel the order after receiving the shipping confirmation email, please see the “Returns and Refunds” section below.